Live Better

Our studio is by appointment only. We do not accept walk in appointments. Consultations and services can be booked online here, by email, or by calling or texting our studio at 604.924.6001 A credit card or a gift card is required to reserve all appointments. We do not have a receptionist on site therefore, our front door is locked while treatments are in session. We recommend arriving no earlier than 5 minutes prior to your scheduled appointment time. Your therapist will greet you at that time. Please ensure that all the appropriate intake forms are completed prior to your first session.

Your appointment time is reserved exclusively for you. Late cancellations or missed appointments create gaps in our schedule that could otherwise accommodate clients on our waitlist. To ensure we can offer the best possible service to all clients, we kindly ask that you review and respect our cancellation policy: Notice Requirement We require a minimum of 48 hours’ notice for any cancellations or appointment changes, regardless of the reason. This allows us sufficient time to offer the opening to another client. How to Cancel or Reschedule If you need to cancel or reschedule your appointment, please CALL or TEXT us at 604.924.6001 as soon as possible. Cancellation Fees Appointments cancelled with less than 48 hours’ notice or missed entirely will be subject to a cancellation fee, charged to the credit card on file, a gift card, or your account balance: Less than 48 to 24 hours’ notice: 50% of the service cost will be charged. Less than 24 hours’ notice or missed appointments: 100% of the service cost will be charged. Change Fee: Appointment changes (rescheduling) made within the cancellation period will incur a $30 change fee. Prepaid Services If you cancel a prepaid service within the cancellation window, the prepaid amount will be credited to your account for future use, otherwise any cancellation fees will be posted to the prepaid service. Important Considerations A pattern of frequent cancellations may result in limitations on how many future appointments you can book at one time (online or in person). Prepayment may be required for future bookings if cancellation patterns persist. We value your time and your commitment to your treatments. Thank you for your understanding and cooperation.

Guests must be 18 years or older to receive services at our studio, some exceptions apply please call or text our studio at 604.924.6001 for more information. Guests must be able to give consent to the service they are receiving. Children are not allowed into treatment rooms while a parent receives a service. Treatment rooms only accomodate the service provider and one guest, multiple guests cannot be accomodated in our treatment rooms. We do not offer child minding services and therefore children are not allowed to be left in the wait area unattended while their parent receives a service.

Our Gift Cards: - Never expire (some exceptions apply**) - Will not be replaced if lost or stolen - Cannot be refunded or redeemed for cash **Promotional or bonus gift cards or gift cards purchased for a specific service or product may have an expiry**